Privacy Policy for Vacuum IT: Cleaning Puzzle

Last updated: August 10, 2026

Eksen Interactive ("Eksen Interactive," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, and protected when you download, access, or play Vacuum IT: Cleaning Puzzle (the "Game" or "Service").

By using the Game, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Game.

1. Who We Are

Eksen Interactive is the developer and publisher responsible for the Game and for the personal data we process under this Privacy Policy.

For privacy questions or requests, contact us at [email protected].

2. Information We Collect

We aim to collect only the information reasonably necessary to operate, support, secure, and improve the Game.

2.1 Information Stored Locally on Your Device

The Game stores certain information on your device so that your progress and preferences can be maintained. This may include:

Current level and level progression;
In-game currency and upgrade levels;
Tutorial progress;
Purchased entitlements, such as removal of ads or a starter pack;
Purchase-fulfillment records used to prevent a purchase from being granted more than once;
Language, music volume, sound volume, graphics quality, and vibration preferences.

This local information is not, by itself, sent to us as a saved player profile. It generally remains on your device until you clear the Game's data or uninstall the Game. Some related actions or gameplay values may be included in analytics events as described below.

2.2 Gameplay and Analytics Information

We use Google Analytics for Firebase to understand how the Game is used and to improve gameplay, balance, stability, and user experience. Information sent through analytics may include:

App launches, sessions, updates, and general interactions;
Buttons or menu actions selected in the Game;
Level number, completion or failure, cleaning percentage, remaining time, and remaining battery percentage;
Counts of gameplay actions, such as trash or stains cleaned, stones thrown, batteries or coins collected, enemies defeated, retries, and revivals;
In-app product identifiers and whether a purchase was fulfilled, deferred, or failed, including a general failure reason;
Device model, operating system, app version, language, general geographic region, and other technical or diagnostic information;
IP address, app-instance identifiers, advertising identifiers, and similar device or app identifiers collected automatically by Firebase, subject to your device settings and applicable law.

The Game does not use analytics to create a public player profile or leaderboard.

2.3 Advertising Information

The Game uses Google AdMob to display banner, interstitial, and rewarded advertisements. Google and its advertising partners may automatically collect or receive information such as:

IP address, which may be used to estimate a device's general location;
Advertising ID, app set ID, and other device or account identifiers;
Ad impressions, views, clicks, rewarded-ad completion, and other interactions;
App launches and other product interactions;
Device, network, app, and diagnostic information, including performance and crash-related data;
Information used for ad delivery, measurement, frequency capping, fraud prevention, security, and, where permitted, ad personalization.

Depending on your region, device settings, and choices offered by Google or the operating system, advertisements may be personalized or non-personalized. Purchasing an ad-removal entitlement stops the Game from requesting ads after that entitlement is applied, but it does not automatically delete information previously collected by advertising providers.

2.4 Purchase Information

The Game offers optional in-app purchases through the app store from which you downloaded it, such as Google Play or the Apple App Store. Purchases are processed by the applicable store and Unity In-App Purchasing.

We may receive or process the product identifier, localized price information, transaction identifier, purchase status, and entitlement information needed to complete, restore, and prevent duplicate fulfillment of purchases. The Game may store a transaction identifier locally on your device for duplicate-prevention purposes. We also record the product identifier and general purchase outcome in Firebase Analytics.

We do not receive or store your full payment-card number, bank-account number, or app-store account password. The applicable app store or payment provider handles payment details under its own privacy policy and terms.

2.5 Information You Provide to Us

The Game does not currently require an account, username, or leaderboard profile. If you contact us, we may receive your email address, name, message, and any other information you choose to provide. Please do not send sensitive personal information that is not necessary for us to answer your request.

3. Information We Do Not Request Through the Game

The Game does not ask you to provide:

A real name, username, or player account;
A postal address or telephone number;
Precise GPS location;
Contacts, photos, videos, microphone recordings, or camera data;
Full payment-card or bank-account details.

Third-party services may nevertheless process device, account, transaction, or approximate-location information as described in this Privacy Policy and their own policies.

4. How We Use Information

We use information to:

Provide, operate, and maintain the Game;
Save progress, preferences, virtual currency, upgrades, and entitlements;
Complete and restore in-app purchases and prevent duplicate rewards or fraud;
Display, measure, and manage advertisements and rewarded-ad benefits;
Understand level completion, failures, feature usage, and player interaction;
Balance levels, improve controls and user interfaces, fix errors, and develop new features;
Protect the Game, our users, and our rights;
Respond to support and privacy requests;
Comply with legal, accounting, tax, and regulatory obligations.

We may aggregate or de-identify information so that it no longer reasonably identifies an individual. We may use such information for analytics and service improvement.

5. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or similar jurisdictions apply, we rely on one or more of the following legal bases:

Performance of a contract: to provide the Game, process requested purchases, and deliver purchased or rewarded content;
Legitimate interests: to analyze and improve the Game, maintain security, prevent fraud, and support our business, where those interests are not overridden by your rights;
Consent: where consent is required for personalized advertising, analytics, device identifiers, or similar technologies;
Legal obligations: to comply with applicable laws and valid legal requests.

Where processing is based on consent, you may withdraw that consent at any time using the available privacy controls or by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.

We do not sell your personal data for money. We may disclose information to the following categories of recipients for the purposes described in this Privacy Policy:

Google Firebase and Google Analytics: for app analytics, identifiers, event reporting, and technical information;
Google AdMob and advertising partners: for advertising, measurement, analytics, frequency capping, security, and fraud prevention;
Unity Technologies: for the Unity engine and Unity In-App Purchasing services;
App stores and payment providers: including Google Play and the Apple App Store, to process, verify, restore, and manage purchases;
Professional advisers and service providers: where reasonably necessary for hosting, analytics, legal, accounting, security, or technical support;
Authorities or other parties required by law: when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, and security;
A successor or transaction party: in connection with a merger, sale, reorganization, financing, or transfer of all or part of our business, subject to applicable law.

Although we do not sell personal data for money, disclosure of identifiers or activity data to advertising providers may be considered "sharing," "targeted advertising," or a "sale" under some privacy laws. Where required, you may have the right to opt out of such processing.

7. Third-Party Services and Links

Third-party services process information under their own terms and privacy policies. We encourage you to review them:

Advertisements or other content in the Game may link to third-party websites, apps, or services. We do not control those third parties and this Privacy Policy does not apply to their independent practices.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Game, analyze usage, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations.

Local game data generally remains until you clear the Game's storage or uninstall it. Analytics and advertising providers retain information according to their own settings, retention periods, and legal obligations. Purchase providers may retain transaction records for accounting, fraud prevention, customer support, and legal compliance. Aggregated or de-identified information may be retained for longer because it no longer reasonably identifies you.

9. Data Security

We and our service providers use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. Data transmitted by Firebase, Google Mobile Ads, and store services is generally encrypted in transit. However, no internet transmission, electronic storage system, or security measure is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

We and our service providers may process information in countries other than the country where you live, including countries whose data-protection laws may differ from yours. Where required, service providers use recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or applicable data-transfer frameworks.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights to:

Request access to or a copy of personal data about you;
Request correction or deletion;
Restrict or object to certain processing;
Withdraw consent where processing is based on consent;
Request data portability;
Opt out of targeted advertising, sharing, or sale as those terms are defined by applicable law;
Lodge a complaint with your local data-protection authority.

To make a request, email [email protected]. We may need information to verify and process your request. Because the Game does not use player accounts and analytics identifiers are not necessarily connected to your name or email address, we may be unable to identify specific analytics records without a relevant identifier.

You can also control certain data in the following ways:

Clear the Game's storage or uninstall it to remove locally stored game data;
Reset or delete your Android Advertising ID through your device's privacy and ads settings;
Manage Google ad personalization through My Ad Center;
Use the tracking and privacy settings available on iOS or your other operating system;
Manage purchases and transaction history through the app store that processed your purchase.

These actions may not delete information already retained by a third-party provider where that provider has an independent legal basis or retention obligation.

12. Children's Privacy

The Game does not require children to create an account or publicly disclose a name, email address, or profile. Children should use the Game only with the permission and supervision of a parent or legal guardian and in accordance with the age rules of the applicable app store.

We do not knowingly request personal information directly from a child under the minimum age required by applicable law. The analytics, advertising, and app-store services described in this Privacy Policy may automatically process device and usage information. If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, contact [email protected] so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Game, our service providers, legal requirements, or our data practices. We will post the revised policy with a new "Last updated" date. If a change is material, we may provide additional notice in the Game, on our website, or through the applicable app store where appropriate.

14. Contact Us

For questions, concerns, complaints, or privacy-rights requests, contact:

Eksen Interactive
Email: [email protected]